Terms and Conditions

1. Acceptance of These Terms

These Terms and Conditions (“Terms”) govern your access to and use of the website at visittudorcity.org and the interactive experience published on it, The Hour Between Floors (together, the “Site”), operated by Visit Tudor City (“we,” “us,” or “our”).

By accessing or using the Site, you agree to these Terms. If you do not agree, do not use the Site. Your use is also subject to our Privacy Policy, which is incorporated into these Terms by reference.

2. What This Site Is — Notice Regarding Fiction

This is the section we would most like you to actually read.

The Site is a work of fiction. It presents an invented, alternate-history version of the Tudor City neighborhood of Manhattan. It blends documented historical fact with substantial and deliberate invention, including invented characters, invented events, invented institutions, invented statuary and architecture, invented signage, invented documents, and invented supernatural occurrences.

Nothing on this Site should be relied upon as a statement of historical fact. Where real people, real buildings, real organizations, and real historical events are named or depicted, they are used fictitiously and are dramatized. Depictions of, statements attributed to, and events involving any real person — living or dead — are invented for narrative purposes and are not intended as, and should not be understood as, assertions of actual fact about that person. Any resemblance between fictional characters and actual persons is coincidental.

The alternate-history conceit extends to the hotel itself. Imagery on the Site depicts a reimagined version of the property that does not exist in that form. It is not a representation of the current condition, appearance, amenities, or offerings of any real hotel. Do not book a stay in reliance on any image, description, or claim made within the fiction. For accurate information about the real property, its rooms, its rates, and its amenities, consult the reservation system and the official property listing described in Section 8.

Content advisory. The experience contains atmospheric horror: darkness, sudden movement, flashing and flickering light, unsettling imagery, depictions of ghoulish figures, and themes of death, disappearance, and confinement. Some sequences involve rapid visual changes that may affect visitors with photosensitive epilepsy or vestibular sensitivity. The Site is not intended for children. If you are sensitive to any of this, please do not proceed past the entry.

If you believe any content on this Site depicts you or a person or entity you represent in a manner that is inaccurate or objectionable, please write to legal@visittudorcity.org and we will review the matter promptly and in good faith.

3. Eligibility and Age

The Site is intended for users who are at least sixteen years of age. It is not directed to children. If you are under the age of majority in your jurisdiction, you may use the Site only with the involvement of a parent or legal guardian who agrees to these Terms on your behalf.

Booking a stay is subject to the minimum age requirements of the operating property, which are set out in Westgate Resorts's terms and are generally higher than the age requirement for using this Site.

4. License to Use the Site

Subject to your compliance with these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable license to access and use the Site for your own personal, non-commercial enjoyment and to view and share links to its pages.

You may share links to the Site freely, including on social media. That is rather the point.

5. Restrictions on Use

You agree that you will not:

• reproduce, republish, distribute, sell, license, or create derivative works from the Site or its content, in whole or in substantial part, except as expressly permitted in Section 4;
• use any automated system — including robots, scrapers, or harvesters — to access the Site in a manner that sends more requests than a human could reasonably produce, or that degrades the Site's operation;
• use the Site's content to train a machine learning or generative artificial intelligence model without our prior written permission;
• attempt to gain unauthorized access to the Site, its hosting infrastructure, or any connected system, or probe, scan, or test the vulnerability of any of them;
• interfere with the Site's operation, introduce malicious code, or circumvent any security or rate-limiting measure;
• remove, obscure, or alter any copyright, trademark, or other proprietary notice;
• frame or mirror the Site, or misrepresent your affiliation with us or with Westgate Resorts; or
• use the Site for any unlawful purpose or in violation of these Terms.

Solving the puzzles, finding the hidden pages, and sharing what you found are expressly permitted and encouraged. Reverse-engineering the Site's client-side code to spoil the puzzles for others at scale is not.

6. Intellectual Property

The Site and its contents — including its text, narrative, characters, artwork, illustrations, photographs, generated imagery, sprites, animations, audio, layout, design, source code, and the compilation of all of it — are owned by us or our licensors and are protected by United States and international copyright, trademark, and other intellectual property laws.

“Visit Tudor City” and “The Hour Between Floors”, together with the associated marks, crests, and wordmarks appearing on the Site, are our trademarks. Westgate Resorts and its property names and marks are the property of Westgate Resorts and are used with permission. All other trademarks appearing on the Site are the property of their respective owners.

Certain historical photographs and documents referenced within the Site are reproduced for purposes of historical commentary and remain the property of their respective rights holders. If you hold rights in material appearing on the Site and believe it has been used improperly, see Section 17.

No rights are granted to you other than the limited license in Section 4.

7. The Interactive Experience

The Site contains interactive sequences, puzzles, and mini-games. These are provided purely for entertainment. They are not a contest, sweepstakes, lottery, or game of chance. No purchase is necessary, no entry fee is charged, no consideration is required, and no prize, award, discount, rate, upgrade, or other thing of value is offered or awarded for completing any of them. Nothing you achieve within the experience creates any entitlement of any kind.

Progress through the experience is stored in your own browser and may be lost at any time — by clearing your browser data, by using a private window, by switching devices, or by our changing the experience. We do not maintain a record of your progress and cannot restore it.

We may add, alter, or remove any part of the experience at any time, including puzzles you have already solved.

8. Reservations and Booking

We do not take reservations. Every booking control on this Site is a link that transfers you to a reservation system operated by Westgate Resorts. No reservation, payment, or guest record is created on this Site.

Once you leave this Site, your booking and your stay are governed entirely by Westgate Resorts's Terms and Conditions and Privacy Policy, including all terms concerning rates, taxes, resort fees, deposits, guarantees, check-in requirements and minimum age, cancellation and no-show penalties, early departure, occupancy limits, pets, smoking, and damage. Read them before you book.

Any rate, availability, room description, amenity, or image shown on this Site is illustrative and may be part of the fiction described in Section 2. Rates and availability shown in the reservation system are the only ones that are real, and they are subject to change without notice until a reservation is confirmed. We make no representation that any particular rate, room, or date will be available.

All questions, changes, cancellations, disputes, and complaints concerning a reservation or a stay must be directed to Westgate Resorts. We have no access to reservation records and cannot modify, cancel, refund, or otherwise act on any booking.

9. Third-Party Websites and Content

The Site links to websites we do not control, including the reservation system, historical archives, and reference sources. We provide those links for convenience and reference. We do not endorse and are not responsible for the content, accuracy, availability, security, or practices of any third-party website, and your use of them is at your own risk and subject to their terms.

10. Accessibility

We want the Site to be usable by as many people as possible and we work to improve its accessibility on an ongoing basis, with reference to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.

Parts of the experience are inherently visual and motion-driven. Where an interactive sequence is not fully operable by keyboard or assistive technology, we aim to provide the underlying story and information in accessible text elsewhere on the Site, and no essential information or booking capability is locked behind a puzzle. The Site respects the operating-system “reduced motion” preference; enabling it will reduce or remove animation.

If you encounter a barrier, please tell us at legal@visittudorcity.org and we will work with you to provide the information or functionality you need through an alternative means.

11. Availability and Changes to the Site

We may modify, suspend, or discontinue the Site or any part of it at any time, with or without notice. We do not guarantee that the Site will be available without interruption or error, and we are not liable for any unavailability.

12. Disclaimer of Warranties

THE SITE AND ALL CONTENT ON IT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE IS FREE OF HARMFUL COMPONENTS. AS SET OUT IN SECTION 2, WE EXPRESSLY DISCLAIM ANY WARRANTY THAT THE CONTENT OF THE SITE IS HISTORICALLY ACCURATE, AND WE MAKE NO WARRANTY AS TO THE ACCURACY OR COMPLETENESS OF ANY RATE, AVAILABILITY, OR PROPERTY INFORMATION.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you.

13. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER WE NOR OUR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR ACCESS TO OR USE OF — OR INABILITY TO ACCESS OR USE — THE SITE, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER THEORY, AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SITE OR THESE TERMS WILL NOT EXCEED ONE HUNDRED UNITED STATES DOLLARS ($100.00).

WE ARE NOT LIABLE FOR ANY MATTER ARISING OUT OF A RESERVATION OR A STAY, WHICH IS GOVERNED SOLELY BY WESTGATE RESORTS'S TERMS AS DESCRIBED IN SECTION 8.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud, for personal injury caused by negligence, or under any non-waivable consumer protection statute. Some jurisdictions do not allow the limitation of incidental or consequential damages, so some of the above may not apply to you.

14. Indemnification

You agree to indemnify, defend, and hold harmless Visit Tudor City and its affiliates, officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with your use of the Site, your violation of these Terms, or your violation of any rights of another. We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with us.

15. Dispute Resolution and Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY TRIAL.

15.1 Informal resolution first

Before starting an arbitration, you agree to try to resolve the dispute informally by sending a written notice describing the dispute and the relief you seek to legal@visittudorcity.org. We will do the same for any dispute we have with you. If the dispute is not resolved within sixty days of that notice, either party may begin an arbitration.

15.2 Agreement to arbitrate

Except as provided in Section 15.5, any dispute, claim, or controversy arising out of or relating to the Site, these Terms, or the relationship between you and us will be resolved by final and binding individual arbitration, and not in court. This agreement is governed by the Federal Arbitration Act.

The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, or by JAMS under its Streamlined Arbitration Rules, before a single arbitrator. The arbitrator has exclusive authority to resolve any dispute about the interpretation, applicability, enforceability, or formation of this arbitration agreement, except that a court decides whether the class action waiver in Section 15.4 is enforceable. The arbitrator's award is final and binding and may be entered as a judgment in any court of competent jurisdiction.

The arbitration may be conducted by telephone, by video, on written submissions, or in person in the county where you reside, at your election.

15.3 Your right to opt out

You may opt out of this arbitration agreement. To do so, send written notice to legal@visittudorcity.org with the subject line “Arbitration Opt-Out,” stating your name and that you decline to be bound by the arbitration agreement. The notice must be sent within 45 days of your first use of the Site. Opting out will not affect any other part of these Terms, and it will not disadvantage you in any way.

15.4 Class action and jury trial waiver

YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate claims or preside over any form of representative proceeding. If this paragraph is held unenforceable as to a particular claim, that claim will be severed and heard in court, and the remaining claims will proceed in arbitration. Whether proceeding in arbitration or in court, you and we waive any right to a jury trial.

15.5 Exceptions

Either party may bring an individual action in small claims court, and either party may seek injunctive or equitable relief in a court of competent jurisdiction for infringement or misuse of intellectual property rights. Nothing in this section prevents you from reporting a matter to a government agency or from bringing a claim that applicable law makes non-arbitrable.

16. Governing Law and Venue

These Terms and any dispute arising out of them are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules, except that the Federal Arbitration Act governs Section 15. To the extent any dispute is permitted to proceed in court, you and we consent to the exclusive jurisdiction and venue of the state and federal courts located in Orange County, Florida, and waive any objection to that venue as inconvenient. If you are a consumer residing elsewhere, this does not deprive you of the protection of the mandatory consumer laws of your place of residence.

17. Copyright Complaints

If you believe material on the Site infringes your copyright, send a notice to legal@visittudorcity.org including: your physical or electronic signature; identification of the copyrighted work claimed to be infringed; identification of the material to be removed and where it is located on the Site; your contact information; a statement that you have a good faith belief that the use is not authorized by the copyright owner, its agent, or the law; and a statement, under penalty of perjury, that the information in the notice is accurate and that you are the owner or authorized to act on the owner's behalf. We will respond in accordance with the Digital Millennium Copyright Act and may remove material and terminate access for repeat infringers.

18. General Provisions

Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and us regarding the Site and supersede any prior agreement on that subject.

Severability. If any provision of these Terms is held invalid or unenforceable, that provision will be limited or severed to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.

Assignment. You may not assign these Terms. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets.

Force majeure. We are not liable for any failure or delay caused by events beyond our reasonable control.

Survival. Sections 2, 6, and 12 through 18 survive any termination of these Terms.

Language. These Terms are written in English. If they are translated and a conflict arises, the English version controls.

19. Changes to These Terms

We may revise these Terms at any time by posting the revised version with an updated “Last updated” date. Material changes take effect thirty days after posting. Your continued use of the Site after that date constitutes acceptance. If you do not agree to the revised Terms, stop using the Site.

20. Contact

For anything concerning a reservation or a stay, contact Westgate Resorts directly.